NFI Certified Expertise

CSA Certified Systems

Nationwide Freight Delivery

Technical Support

SIGNATURE COLLECTION

MEET THE REFUGE SERIES

Crafted in durable GFRC concrete and powered by CSA-Certified burner systems, the Refuge Series combines sculptural simplicity with dependable performance for high-end outdoor spaces. Available in multiple sizes, finishes, and fuel options.

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Large Shipments, Carefully Delivered.

We coordinate every step — from secure creating to freight delivery and appointment scheduling. Optional white-glove delivery and placement can be available in select areas.

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Professional Support for Your Professional Project.

For builders, landscape architects, pool professionals, and designers seeking premium fire features with technical support and specification-ready information.

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Proudly Partnered with the Best

We are proud to work with the industry's leading brands in safety and outdoor appliances.

Frequently Asked Questions

Essential Questions. Expert Answers.

Get clear, concise answers to common questions about our fire features, installations, and services.

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Propane and natural gas both provide clean-burning flames, but they suit different installations.

Propane fire pits connect to a propane tank, which makes them more flexible and easier to relocate because they do not require a permanent gas connection. Natural gas fire pits connect directly to your home’s natural gas line, providing a continuous fuel supply and generally lower operating costs, but they require a more permanent installation.

Some fire pits can be configured for either fuel type, depending on the model and setup.

We specifically recommend professional installation for most natural gas fire pits to ensure the gas connection is safe and complies with local building codes. Although some fire features include installation instructions, more complex gas installations should be handled professionally.

For fire and water bowls, professional installation is also recommended because the installation can involve gas, water, or both.

Most fire pits are tranported via specialized freight delivery carriers because they exceed parcel carrier shipping weight limits. This means your fire pit will be delivered to your or business by appointment, usually curbside.

For most freight deliveries, you will have to have someone to bring the product to your desired location on the property. It is standard that the delivery driver will not relocate your product, unless you have pre-ordered a White Glove Delivery Service (usually for an additional cost) that unpacks and moves the product to your desired location for you.

Even though our team goes above and beyond to support you from start to finish with every order, not every product offered is a Flame Havens branded product. Each individual product has it's own certifications and warranties included.

If you would like to know what certifications or warranties are available for your product, go to the corresponding product page and locate the Specifications tab for more information.

  1. What are the dimensions of your outdoor space?
  2. How many people do you want to comfortably accommodate?
  3. What level of heat output do you want from the fire feature?

A larger fire pit can create a stronger visual centerpiece and accommodate larger gathering areas, while smaller models are better suited to more compact patios and seating arrangements.

Many fire pits can be installed on a wooden deck or patio when appropriate heat protection is used. A fire-resistant mat, heat shield, or other approved protective surface may be required beneath the fire pit.

Always follow the specific product’s installation instructions and maintain adequate separation from combustible materials.

  • Fire Glass

    Elevate your fire pit or fireplace with vibrant, heat-resistant fire glass. Discover installation tips, cleaning advice, and gas compatibility options.

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  • Propane Gas Fire Pits

    Propane fire pits deliver clean, instant flames for outdoor luxury. Learn about fuel efficiency, tank setup, safety tips, and modern designs.

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  • Gas Fireplaces

    Gas fireplaces combine efficiency and elegance. Explore vented vs. ventless options, energy-saving tips, maintenance, and style ideas for your home.

    Learn more 
  • Fire & Water Bowls

    Fire and water bowls create stunning fire features with flowing water. Get details on installation, maintenance, and the best designs for any space.

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  • Lava Rock

    Lava rock adds rustic charm and heat distribution to fire pits. Learn layering techniques, cleaning tips, and how it pairs with vibrant fire glass.

    Learn more 
  • General Questions

    Find answers on shipping, warranties, custom orders, and selecting fire pit and fireplace accessories for a seamless shopping experience.

    More FAQs